Frequently Asked Questions

Everything you need to know about your Routine Vinyl experience.

How do you ensure vinyl records aren't damaged during shipping?

We use specialized, heavy-duty corrugated cardboard mailers designed specifically for vinyl. Each record is reinforced with stiffener pads to prevent corner dings and seam splits during transit.

What is your return policy for opened records?

To maintain the quality of our collection, we only accept returns on unopened, factory-sealed records within 30 days. If your record has a manufacturing defect or significant warping, please contact our support team for a replacement.

How can I track my order?

Once your order is processed and shipped, you will receive an email notification with a tracking number and a link to monitor your package's journey to your doorstep.

Do you ship internationally?

Yes, Routine Vinyl ships to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.

Are all records on your site brand new?

Unless explicitly marked as 'Pre-owned' or 'Vintage' in the product description, all records sold on Routine Vinyl are brand new, factory-sealed pressings.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.